Storm Assessment — App Support
Storm Assessment is a mobile damage-reporting app for utility and storm-restoration crews. Crews record damage in the field with GPS coordinates, a severity rating, photos and notes, and reports sync to their company’s web dashboard.
Getting an account
Storm Assessment requires an account issued by the company you work for. If you are a crew member and cannot sign in, contact your company’s administrator — they create and manage accounts.
If your company would like to use Storm Assessment, get in touch using the details below. There is no charge while we are validating the product.
Contact support
- Email: joshg@screekservices.com
- Phone: 540-324-8264
- Hours: Monday–Friday, 7:00 AM – 5:00 PM Eastern
- Mail: Silver Creek Services LLC, 336 Burketown Rd, Weyers Cove, VA 24486
We reply to support requests within one business day.
Common questions
I cannot sign in.
Your account is created by your company’s administrator, not by us. Check that you are using the email address they registered for you. If the app says your account is no longer active, your administrator has disabled it.
I lost signal. Did I lose my report?
No. A report you have saved stays on your device and sends automatically as soon as you have coverage again. The home screen shows how many reports are waiting to sync.
My report form looks different from a coworker’s.
Report fields and damage severity tiers are configured separately by each company. Your administrator controls what appears on your form.
How do I get a copy of a report?
Tap Share PDF on the report form to generate a PDF you can send from your phone.
How do I sign out?
Open Settings from the home screen and choose sign out. Reports you have already saved stay on the device and send once you sign back in.
Privacy
See the Storm Assessment Privacy Policy.